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Growing your business with a customer focused strategy presented by Jacob White at SURF Incubator

September 7, 2023


September 7, 2023

4:30 pm


5:30 pm

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Unlock the Secrets of SaaS Success:
Grow Your Startup with a Customer-Centric Strategy!

Are you a startup eager to supercharge your growth? Want to learn from SaaS heavyweights like CrowdStrike, Slack, and Zoom? Dive into a customer-focused approach that can transform your journey!

🚀 What to Expect:

🌟 Success Stories: Hear how giants like CrowdStrike, Slack, and Zoom conquered the SaaS world by putting customers first.

🔍 Customer Discovery: Learn to turn leads into passionate advocates with an in-depth look at Customer Discovery.

🤝 Engage & Connect: Get hands-on in interactive segments, share insights, and brainstorm ideas with fellow entrepreneurs.

❓ Ask the Experts: Have burning questions? Our panel of experts will answer them live!

📝 Actionable Insights: Leave with practical tips, resources, and a fresh outlook to turbocharge your startup's success.

📆 Save Your Spot:

Don't miss out! Reserve your spot now for this dynamic workshop on "Growing Your Business with a Customer-Focused Strategy."

Space is limited. Grab your chance to take your startup to new heights. Your journey to SaaS greatness starts here! 🚀💡

#SaaSWorkshop #CustomerSuccess #StartupGrowth

About the Speaker: Introducing Jacob, Your Trusted Partner in Customer Success and Support Excellence!

Jacob's career spans the dynamic landscape of Customer Success and Support, bringing a wealth of experience and insights to help businesses thrive. As an early employee at CrowdStrike, Jacob played a pivotal role in shaping their post-sales strategy, driving revenue, and ultimately paving the way through a successful IPO.

His journey is defined by a passion for elevating customer experiences, from ideation to post-funding stages. Jacob boasts a proven track record of transforming support organizations into revenue-generating powerhouses. Notably, at CrowdStrike, their Premium Support offering hit $100m ARR after only 4 years. His expertise extends across industry best practices, remote team building, and lean operational excellence. Jacob specializes in instilling a customer-centric culture that fosters long-term loyalty and growth.

Whether you're an ambitious startup or an established enterprise, Jacob is your go-to collaborator to unlock your full potential in Customer Success and Support. Together, you'll turn satisfied customers into your most vocal advocates and drive your business toward unprecedented success. Join us and gain valuable insights from Jacob's extensive experience in achieving excellence in customer support and success!

Upon arrival, you may enter the last bank of elevators and go up to the 7th floor. If you have any problems, call (425) 390-4738 to get directions.

There is paid parking on the street and in the parking garage below the building. Validation for the parking garage is available for $8. There are also many options for public transportation including nearby bus routes, light rail, and ferry.


SURF Incubator coworking space in Seattle logo

SURF Incubator


999 3rd Ave #700, Seattle, WA 98104


SURF Incubator is a community-supported space for digital entrepreneurs.




Jacob White

Jacob White


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